Contact

Purchasing

To place an order for any of the pieces in the Collections please email with the name and style number of the piece you are interested in. I will email you a confirmation of availability with an estimated time of production, current pricing, and shipping costs. Due to the fluctuating precious metals market all prices are subject to change at anytime. I will do my best to keep the prices online current. Some items are available for immediate shipping and others may have to be made to order. 

All the jewelry is handmade in my studio.

Please contact the studio if you have any questions regarding a particular piece or need discuss the sizing of rings or bracelets.

If you are interested in any of the works in the One of a Kind / Limited Edition sections please contact me by email or phone (818-879-1431) to discuss the piece in question. Some of the pieces featured here have already been purchased into collections or they out of the studio at exhibitions. I am always creating new things and would be happy to send pictures of my latest works or discuss any commissions or custom designs based on pieces seen on the site or at a show.

Wholesale orders

If you have a store or gallery and are interested in placing an order or learning more about my jewelry please contact me directly by phone. I would be happy to send a catalog and line item sheet with the pieces I offer for wholesale with current pricing.

Payment

Visa, Mastercard, personal check, or money orders are accepted. Please call the studio directly to insure the privacy of your information.

Shipping

All orders are shipped with the USPS and with proper insurance for the value of the item(s). The shipping charges will be added to your order. Once your order has been shipped you will receive an email with a confirmation and tracking information. If you have special shipping needs or would like to use an existing UPS or FedEx account that can be arranged.

Returns

You may return an item to us within 7 days of receipt for a refund minus a restocking fee and shipping charges. After 7 days, I am happy to offer an exchange or credit towards a future purchase within 14 days of receipt. The restocking fee is 10% of the purchase amount.

Items must be returned in original unused condition and original packaging. Shipping and handling costs are not refundable. Be sure to use a shipping service that provides a tracking number and adequate insurance to cover full cost. We do not take responsibility for damaged and lost return shipments and return shipping costs. 

Please let the studio know via email when you wish to return an item. We will issue a return number and discuss the best return shipping address.

Damaged items or special orders cannot be returned. Items returned after the 14 day period will be accepted at the discretion of Stacy Havilland only.

Privacy

The information you share with me is used solely for the purpose of increasing the value of service to you. Rest assured any information you provide is never shared with a third party.

 

 
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My Studio

2308 Valleyfield Ave
Thousand Oaks, CA 91350